Nokia S40: Viber Connection Issues
When you send a free message via internet (WiFi or 3G) it involves quite a bit of routing and system updates. It is also dependent on the quality of both user's devices.
Also please bear in mind that other applications may be running in the background of your device, or your friend's device, which may compete with bandwidth. And, be aware that all users do not have similar devices, and Viber may run better on some devices than others (please visit http://support.viber.com for a list of tested devices).
A weak or inactive connection can cause errors such as: "setup not being able to process and proceed", "contact list not visible or not properly updated immediately", "no internet error message" (when in fact you do have internet running), etc.
Connection issues may be caused by different reasons such as:
* System upgrades on our end or no internet on your end - you will receive a "not connected to internet" error, you may have trouble receiving a registration code or Viber might ask for you to re-register.
* Viber friend is not connected to the internet
* Viber friend’s number is not listed correctly in address book, thus failing to connect with them
* WiFi Firewall settings
* Service provider issues
We recommend that you try to connect at a later time. If this still does not resolve the issue, try to reinstall the Viber app.
If you are using WiFi, and you have never been able to connect through it, it may be that your firewall ports are closed.
* WiFi Firewall settings:
Please have the systems administrator go to the WiFi firewall settings to make sure that the below ports are open for both sides:
1) TCP 5242
2) TCP 4244
3) UDP 5243
4) UDP 7985
Viber contact is not connected to the internet: If the person you are trying to contact is not connected to the internet, they will not receive any Viber messages. They will get their message when their internet comes back on.
Here is a short list of other things that might help if the above did not work:
* Turn your phone off, and then reinitiate it.
* Check to see that you meet the system requirements for Viber:
Please click HERE for further information.
* Uninstall/Reinstall:
Please click HERE for additional information.
* Check that your contact phone number is listed properly for Viber messaging
In order that your contacts see you as a Viber user and connect with you, your telephone number listed in their contact list must be the exact same number as the number with which you have registered with Viber and vice- versa.
For example: Some people use different long distance dialing codes as prefixes, therefore, if you registered your Viber with your country code as 1 and your cell provider code 234 and your telephone number 5555555, and your contact has you listed as he would usually SMS you via a regular GSM call,i.e., with their long distance access code first; [XXX] 1 234 5555555, your friend will not see you as a viber user. This works both ways. Your friend will need to add another entry to his contact list for your number as +1 234 5555555
* Service provider issues:
Please check with your carrier if they have blocked certain applications from connecting through their 3G network. If a carrier blocks the network, Viber will not be able to bypass your carrier's network blockage and connect through 3G. No worries – simply use your Wifi as an alternative connection :)
Stay tuned!
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